Privacy Policy

 

Effective Date: 05.12.24
Last Updated: 05.12.24

Hoek van die Berg Trust trading as Glass Full of Stars
Registration Number: IT298212001
VAT Number: 46620197568

At Glass Full of Stars (accessible at https://www.glassfullofstars.co.za/), we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website, services, or team.

1. Information We Collect

We may collect the following types of data:

  • Personal Information: Your name, email address, phone number, and other details you provide through contact forms, bookings, or direct communication.

  • Technical Data: Information such as your IP address, browser type, and cookies, collected to enhance your website experience.

2. How We Use Your Information

Your personal information is used for the following purposes:

  • Booking and Payments: To process bookings and issue invoices.

  • Communication: To respond to your inquiries via email or phone.

  • Compliance: To fulfill legal obligations (e.g., tax reporting).

  • Improvement: To analyze website usage and enhance our services.

3. Data Processing Outside South Africa

In certain cases, your data may be accessed or processed in Germany for purposes such as:

  • Handling bookings

  • Responding to emails or phone inquiries.

All international data transfers comply with applicable data protection laws, and we ensure that appropriate safeguards are in place to protect your data.

4. Sharing Your Information

We will only share your data when necessary:

  • With Service Providers: For instance, payment processors or hosting providers.

  • To Fulfill Legal Obligations: If required by South African or international laws.

We ensure that all third parties adhere to strict data protection standards.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and collect analytical data. By using our site, you consent to the use of cookies. You can adjust your browser settings to disable cookies if you prefer.

6. Data Storage and Retention

We securely store your personal data and retain it only for as long as necessary for the purposes stated in this policy or as required by law. For instance, data used for invoicing will be kept in compliance with tax regulations.

7. Your Rights

You have the following rights under data protection laws, including the South African POPIA and international laws such as the GDPR:

  • Access: Request access to the data we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request the deletion of your data, subject to legal obligations.

  • Objection: Object to the processing of your data for specific purposes.

  • Withdrawal: Withdraw consent for processing where applicable.

To exercise these rights, please contact us using the details below.

8. Security of Your Information

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

Hoek van die Berg Trust trading as Glass Full of Stars
Website: https://www.glassfullofstars.co.za/
Email: horses@glassfullofstars.co.za
Phone: +27 23 614 1044

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or how we handle personal data. Please review this page regularly for updates.